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There are four sections of filters on the right side of inbox. The selected filters will be bolded. Unselected filters will be links that allow the user to apply them.

  • Assignment
    • Your Assignments - Messages assigned to the current user to act upon.
    • Assigned - Messages that have been assigned to any user.
    • Unassigned - Messages that have not been assigned yet.
  • Status
    • Open - Messages that have not been resolved yet.
    • Resolved - Messages that have been handled and the matter is resolved.
    • Junk - Spam emails received by an email alias.
    • Deleted - Deleted messages.
  • Importance
    • Show All - All messages (starred or unstarred).
    • Show Starred - Messages marked with a star (important).
  • Roles
    • Your Roles - Messages sent to any of the aliases to which the user has access. 
    • One filter for each alias filter to which the user has access labeled "Inbox - (Alias Name)."

The filters all work in combination with one another. So checking "Assigned", "Resolved," "Show Starred," and "Inbox - SPS Advising" will only show messages that have been assigned to a staff member, have been resolved, were marked with a star and that had been sent to the SPS Advising alias.


Taking Bulk Actions

Inbox allows the user to apply the same action to multiple emails at the same time:

  1. Hold down the "ctrl" key (Windows) or the "⌘" key (Mac) and click on the desired emails.
  2. Click the icon with two gears: Image Added
  3. Choose an Action:
    1. Assign - Associate the messages with a student's record, assign the message to a staff member, and/or move the message to a different alias.
    2. Open - Mark "resolved" messages as "open."
    3. Resolve - Mark "open" messages as "resolved."
    4. Delete - Delete messages.
    5. Restore - Undelete messages.
    6. Flag as Junk - Mark spam emails.
    7. Unflag as Junk - Unmark spam emails.
    8. Star - Mark emails as important.
    9. Unstar - Mark emails labeled important as unimportant.
    10. Update Field - (currently unused)
    11. Update Tag - Apply a tag to or remove a tag from messages. To create a new tag, select "Other" and enter the new tag name in the text box that appears.