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There are four sections of filters, all of which work together:.
- Assignment
- Your Assignments - Messages assigned to the current user to act upon.
- Assigned - Messages that have been assigned to any user.
- Unassigned - Messages that have not been assigned yet.
- Status
- Open - Messages that have not been resolved yet.
- Resolved - Messages that have been handled and the matter is resolved.
- Junk - Spam emails received by an email alias.
- Deleted - Deleted messages.
- Importance
- Show All - All messages (starred or unstarred).
- Show Starred - Messages marked with a star (important).
- Roles
- Each of the inboxes Your Roles - Messages sent to any of the aliases to which the user has access.
- One filter for each alias filter to which the user has access labeled "Inbox - (Alias Name)."
The filters all work in combination with one another. So checking "Assigned", "Resolved," "Show Starred," and "Inbox - SPS Advising" will only show messages that have been assigned to a staff member, have been resolved, were marked with a star and that had been sent to the SPS Advising alias.