Page Comparison

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1. Quit all Office Applications (Word, Excel, Powerpoint, Teams, OneDrive, OneNote, etc.)
   1. Right click on the App Icons and select Quit
      
      
      
      
2. Relaunch Microsoft Word
3. In the bottom left hand corner, Select Activate
   
   
   
   

4. In the pop up window, erase any previous credentials (if any) and enter your UNI@adcu.columbia.edu and Select Next
   
   
   
   

   Note
   You may see an additional Window requesting additional input, Select: Work or School Account

   
   

5. The Pop Up window should update a Columbia University Branded Login Window. Enter your Uni@adcu.columbia.edu account and password.
   
   
   
   
6. After clicking Sign in, You should get a DUO Prompt. Confirm via your preferred method.
   
   
   
   
7. After completing, the pop up Window should inform you that you are activated. 
8. Launch Word, Excel and Powerpoint to verify that they all work properly! 

Resolution - Secondary Fix

1. Quit all Office Applications (Word, Excel, Powerpoint, Teams, OneDrive, OneNote, etc.)
   1. Right click on the App Icons and select Quit
      
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2. Relaunch Microsoft Word
3. From the Microsoft Word Home Screen, Select the "Help" Dropdown Menu Item.
4. Select "Clear Application Data" and check all the options
   
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5. Press Clear and Quit the Application.
6. Restart your computer
7. Launch Word and Sign Into Office with your UNI@adcu.columbia.edu account and password.
8. After completing, the pop up Window should inform you that you are activated. 
9. Launch Word, Excel and Powerpoint to verify that they all work properly! 

Resolution - Advanced Steps

1. Ensure you have been assigned the correct Office License.
   1. Log Into the Office 365 portal.
   2. Select View Subscriptions
   3. Under the Licenses section, make sure you have been assigned the latest desktop version of Office.
      
2.  Verify you are connected to the internet. 
   1. Note: Some Corporate Networks may interfere with Office Activation when using your UNI@adcu.columbia.edu account. 
      
      
3. Clear Office Credential Caches.
   1. Quit all Office applications and Launch Keychain Access
      1.  Finder > Applications > Utilities > Keychain Access
         
   2. Remove Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2
   3. Sign in to Office and reactivate it with your account.
      
      
4. Clear Library Preferences
   1. Select the Library folder and open Group Containers.
   2. Select the folders (if present): UBF8T346G9.ms, UBF8T346G9.Office, and BF8T346G9.OfficeOsfWebHost, and move them to Trash.
   3. Restart your Mac, open Microsoft Word for Mac, and sign in using your account.

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