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• Document steps needed to walk users through troubleshooting file share access issues on macOS

Audience:

• CUIT Managed End users

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• Users

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Troubleshooting Steps

1. Delete cached credentials that may be outdated:
   
   
   1. In Finder, click "Go" in the menu bar at the top of the screen and select "Utilities"
      
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   2. Open the application "Keychain Access" inside the Utilities folder
      
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   3. In Keychain Access, find items under "login" named after the relevant shares of the kind "network password" and delete them.
      In this example the "c-gp2" server will be deleted; you may need to delete "c-gp1", "c-usr", or another server.
      
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2. Verify that you are connected to VPN
   
   
3. Connect to the file share
   
   
   1. In Finder, click "Go" in the menu bar and select "Connect to Server..."
      
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   2. Enter the file share's address and click "Connect"
      
      
   3. When prompted for credentials, enter them as "ADCU\UNI" under "Name:" and your UNI password under "Password:"