Lighthouse Ticketing

For Zoom support there are two methods to request support. First method is to email our ticketing system and second method would be to open a ticket in our Lighthouse Zoom Class support. Both of these methods will required you to provide us with details on how to reach you, the issue you're experiencing on Zoom, and details of your Zoom meeting.

For IT Support please email us at: MSPH-Tickets@cumc.columbia.edu, you may also reach out to 5-Help Call Center (212) 305-4357. For after hours call an Emergency Tech at (347) 714-1728. You may also open a ticket with IT here: online request.

Method 1: Emailing our Ticketing System

1. For Zoom class support you may email us at: ticket+mailman.145311-ucyg4apk@lighthouseapp.com
2. You will then be required to fill out the following information below, please copy and paste the following details onto the email for us to better assist you.
   
   

In order to get prompt support, please provide the following:
Name:
Uni:
Dept:
How best to reach you now:

Zoom Account Name: (Mailman Lecture #)
Meeting ID:
Password:

Problem:

Method 2: Opening a ticket in Lighthouse

1. For Zoom class support you mail open a ticket with us at: Open a Lighthouse Ticket
2. Fill in the title, you may put a short description of your issue.
   
3. Then fill out the basic information below.
   
4. For "Who's responsible" please click on the drop down menu and select "Simon Mak"
   
5. For "Ticket state" please click on the drop down menu and select "new"
   
6. For "Importance" please click on the drop down menu and select the level of importance.
   
7. Then click "Create Ticket" and you are all set!