Zoom Troubleshooting

We have set up additional zoom sessions, multiple times a day as below.  These sessions will run Tuesday-Friday this week.  No RSVP is required, so please feel free to distribute the links

Morning    9-10 AM: https://columbiauniversity.zoom.us/j/628071344
Afternoon 12-1 PM: https://columbiauniversity.zoom.us/j/168130101
Afternoon 3-4 PM: https://columbiauniversity.zoom.us/j/208467277

CUIT is currently not upgrading student accounts to Pro. If you are a TA and in need for research related purposes, please ask your Instructor or department to write to CUIT at askcuit@columba.edu.
Students can also create their own paid Zoom Pro account directly with Zoom at https://zoom.us. 

Professor

TA

Researcher

Staff

The Zoom accounts you listed have been upgraded to Pro. The users will receive emails to confirm and activate their accounts. Please let me know if you have any questions.

Dear Alexandra,
We can set up a group Zoom account for you and your team, but it has to be attached to a non-UNI email address. All of our individual Zoom login is through SSO and the password is always attached to your UNI, and can't be changed independently just within Zoom.
If you already have a shared email account for your department, we can use that. If so, please provide the email address. If you don't have a shared email ready for use, you'll need to contact CUIMC IT for assistance with that:
305-4357 or 5help@columbia.edu.

Please let me know if you have any questions.

Doug Ward
Sr. Service Specialist
CUIT Academic Services

Dear Alexandra,
We can set up a group Zoom account for you and your team, but it has to be attached to a non-UNI email address. All of our individual Zoom login is through SSO and the password is always attached to your UNI, and can't be changed independently just within Zoom.
If you already have a shared email account for your department, we can use that. If so, please provide the email address. If you don't have a shared email ready for use, we can open a ticket with our email team on your behalf. Once that email address is active, we can link a Zoom account to it.

Please let me know if you have any questions.

Doug Ward
Sr. Service Specialist
CUIT Academic Services

We are currently working on setting up HIPAA compliant Zoom accounts for CUIMC. In the meantime HHS has suspended penalties for telehealth using non HIPAA compliant services. Please proceed with using the Zoom account for telehealth visits (https://www.hhs.gov/sites/default/files/ocr-bulletin-3-28-20.pdf). You will receive further communications when the HIPAA compliant accounts are ready.

See below CUIMC Account Access

CUIMC IT is providing HIPAA compliant Zoom accounts to CUIMC faculty and staff. Please go to https://cumcprod.service-now.com/itsp?id=cm_sc_cat_item&sys_id=c42abca31bf3c4109ff2bbfccd4bcb36 to request a Zoom account through CUIMC IT. Please contact CUIMC IT at ZoomAccountRequest@cumc.columbia.edu or 212-305-HELP (4357) extension 5 for any questions.

Zoom Classes is not working for me via Canvas

INC1659400

Since Zoom accounts are provisioned to uni@columbia.edu addresses, having an alternative default email address in Canvas can cause errors with the Zoom LTI. This issue can be resolved by going into your settings and changing your default email address.
Link to settings page: https://courseworks2.columbia.edu/profile/settings
Guide to changing default email address: https://community.canvaslms.com/docs/DOC-10592-4212710338

Please let us know if you have any questions.

How to let outside guest speakers give presentations to my class online

INC1660336

One potential solution would be to schedule a recurring Zoom meeting and provide invitations to the speakers. Here is Zoom's official guide for scheduling meetings: https://support.zoom.us/hc/en-us/articles/201362413-How-Do-I-Schedule-Meetings- .

Once the speakers have joined the meetings you will be able to give them the ability to share their screen, video, and audio with the class. Here is Zoom's official guide for scheduling meetings: https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-Screen-

Confirm availability → Reserve account → inform user

Zoom Pro accounts can host meetings with up to 300 participants.  If you need to host a larger Zoom session Zoom Large Rooms for up to 500 participants or Zoom Webinars are available.  If you have a one-off event then Large Rooms and Webinars are available for reservation on a first come basis at no cost.  If you need a Zoom Large Room or Webinar on an ongoing basis please see https://cuit.columbia.edu/zoom for the Webinar pricing guide.  Please let us know if you would like to reserve or purchase a Large Room or Webinar.

Panopto has been installed in all CourseWorks sites. Panopto allows you to upload any video or audio file for streaming to your students. You can enable Panopto in your course by following the below steps.

1. Navigate to your course site
2. Click Settings on the left
3. Click Navigation along the top
4. Enable Panopto Recordings
5. Click Save Settings at the bottom

You can find more information on enabling and using Panopto in your course here: https://courseworks2.columbia.edu/courses/56883/pages/using-panopto-in-your-canvas-course