Current Responses for March 2020 | ||
|---|---|---|
| Status | Solution | Notes |
| User requests Zoom upgrade | ||
| Student | Buy Account (Example) | CUIT doesn't support Pro accounts for students, only for faculty and staff. You can create your own paid Zoom Pro account directly with Zoom at https://zoom.us. |
Professor Researcher Staff | Create Account (INC1563529 ) | If basic account exists Your Zoom account has been upgraded to Pro. You can log into Zoom by going to https://columbiauniversity.zoom.us/. Please let us know if you have any questions. If basic account doesn't exist yet Your Pro Zoom account has been created. You should receive an email with a invitation link to activate your account, Please follow the instructions to activate your account. Once you do so you can log into Zoom by going to https://columbiauniversity.zoom.us/. Please let us know if you have any questions. If they believe they have basic but it doesn't actually exist. We don't see a Zoom account for you within our Columbia managed account. You may have an account at https://zoom.us/, but we can't upgrade those. We have create a Pro Zoom account for you with your Columbia email address. You should receive an email with a invitation link to activate your account, Please follow the instructions to activate your account. Once you do so you can log into Zoom by going to https://columbiauniversity.zoom.us/. Please let me know if you have any questions. |
| Multiple Accounts | INC1604677 | The Zoom accounts you listed have been upgraded to Pro. The users will receive emails to confirm and activate their accounts. Please let me know if you have any questions. |
| Group Account | Zoom Pro for Group (INC1564507) | The Zoom Pro account for [ ] has been created and an activation email sent from Zoom with instructions on how to create a password and access the account. Once the password is created, you can click the link for "go to account" directly from that screen. Going forward the URL for login is at https://zoom.us/, with the email address and password. |
| Restoring Videos | ||
| Lost Videos | Restore if possible Inform of policy (INC1561916) | I've restored your videos that were hosted in the Zoom cloud. Please test a few of the video links to ensure proper functionality for you. CUIT policy is to retain cloud-hosted videos for thirty days, after which they are subject to deletion. We keep them in a holding area for restoration for cases like this, but most users never need them restored. Did you have the links published somewhere (such as a Canvas course) for access by others, or were you the only one using them? Either way, we can move them to another hosted space other than Zoom for continued access. Please let me know how you'd like to proceed, or if you have any questions. |
| Webinar | ||
| Webinar Request | Webinar Request (INC1562380) | Confirm availability → Reserve account → inform user |
| General Responses | ||
|---|---|---|
| Status | Solution | Notes |
| User requests Zoom upgrade | ||
| Student | Buy Account (Example) | CUIT doesn't support Pro accounts for students, only for faculty and staff. You can create your own paid Zoom Pro account directly with Zoom at https://zoom.us. |
| Admin | Buy Account (Example) | Due to a limited number of Zoom Pro licenses, we are only able to provide free Pro upgrades to users who have a the role of Instructor or Researcher in the HR PAC system and currently we show your PAC role as admin, so we would need to charge the $25 per year upgrade fee. Please provide a chartstring for billing purposes. |
| Prof. | Create Account (INC1563529 ) | General Response If basic account doesn't exist yet. Initial creation of Zoom accounts is self-service. Please create your free Basic Zoom account within our Columbia subscription by clicking on https://columbiauniversity.zoom.us/signin. You'll be prompted to enter your UNI and password, which will automatically create your account where we can see it. Pro upgrades are free for instructional and research purposes. Once you create your Basic account, then we can upgrade it to Pro for you. Please let me know if you have any questions. If they believe they have basic but it doesn't actually exist. We don't see a Zoom account for you within our Columbia managed account. You may have an account at https://zoom.us/, but we can't upgrade those. Please create your free Basic Zoom account within our Columbia subscription by clicking on https://columbiauniversity.zoom.us/signin. You'll be prompted to enter your UNI and password, which will automatically create your account where we can see it. Pro upgrades are free for instructional and research purposes. Once you create your Basic account, then we can upgrade it to Pro for you. Please let me know if you have any questions. If basic account exists Your Zoom account has been upgraded to Pro. Please let me know if you have any questions. Backend- Steps Go into Zoom Admin → Users → Edit the User Type → add department → place in appropriate group Example |
| Multiple Accounts | INC1604677 | The Zoom accounts you listed have been upgraded to Pro. The users will receive emails to confirm and activate their accounts. Please let me know if you have any questions. |
| Group Account | Zoom Pro for Group (INC1564507) | The Zoom Pro account for [ ] has been created and an activation email sent from Zoom with instructions on how to create a password and access the account. Once the password is created, you can click the link for "go to account" directly from that screen. Going forward the URL for login is at https://zoom.us/, with the email address and password. |
| Restoring Videos | ||
| Lost Videos | Restore if possible Inform of policy (INC1561916) | I've restored your videos that were hosted in the Zoom cloud. Please test a few of the video links to ensure proper functionality for you. CUIT policy is to retain cloud-hosted videos for thirty days, after which they are subject to deletion. We keep them in a holding area for restoration for cases like this, but most users never need them restored. Did you have the links published somewhere (such as a Canvas course) for access by others, or were you the only one using them? Either way, we can move them to another hosted space other than Zoom for continued access. Please let me know how you'd like to proceed, or if you have any questions. |
| Webinar | ||
| Webinar Request | Webinar Request (INC1562380) | Confirm availability → Reserve account → inform user |
- (If applicable) Check the department's remaining allocation of pre-paid licenses.
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