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Following are the Strategy Pillars from the office of the CIO.

• Operationally Sound

  • Well-defined processes

  • Measurable outcomes

  • Appropriately architected for stability and security

• Customer Service Oriented

  • Service Desk improvement

  • Focus on services as they relate to customer outcomes

  • Emphasis on “Service Management” as a competency

• Columbia Relevant

  • Providing true partnerships for technology solutions

  • Keeping a roadmap that considers future technologies

  • Being bold, but not reckless

  • Embracing our local innovators

Strategy and Principles

The diagram below illustrates principles mapping to Columbia University's Enterprise Principles.

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